Patient-Centered, Practice-Friendly

Build profitable CCM and RPM programs with our experienced team, compliant processes, and industry-leading technology.

Doctor image with a stethoscope on the shoulder
Group of people smiling

What Sets Us Apart

Our mission is to deliver exceptional CCM and RPM services that redefine patient care, strengthen patient-practice relationships, and increase practice revenue without adding cost.

Patient Enrollment

We identify patients who are a fit for the program, reach out to them with program education, and give them the opportunity to sign up. As your program grows, our services scale to maintain the same high-quality service and patient care.

Our accelerated enrollment process boosts participation in the program with:

  • Patient education
  • Insurance verification and coverage
  • Conversations with each patient by phone or in person
  • CMS-compliant documentation of patient consent
Two images to show how HealthXL establish its plans showing goals and a summary of treatment

Technology Advantage

We deliver consistent, HIPAA-compliant service through our proprietary software platform, iCare by HealthXL. Our workflow-based platform integrates with your EMR so you can see all patient data in your own system. Our care coordinators use iCare by HealthXL to:

  • Tailored workflows to ensure consistent service
  • Real-time access to patient vitals data via HL7 FHIR
  • Seamless integration with your EMR
  • Compliance adherence and documentation

Operational Integrity

Integrity is the foundation of our approach to remote care. We provide true end-to-end virtual care solutions with white-glove service, and we always deliver what we promise. We’re much more than a tech platform, and our approach is patient-driven and configurable to your needs.

Our people, processes, and technology work together to ensure optimal performance:

  • Patient eligibility analysis, insurance verification, and enrollment
  • Monthly clinical service
  • Strict regulatory compliance
  • Billing support
  • Quality assurance, success metrics, and detailed reporting
  • Experienced clinical staff
  • 6 consecutive years of A+ HIPAA compliance ratings

Patient Engagement

We’re never just checking boxes. Our care coordinators treat every patient with empathy, dignity, and respect, because nothing is more important to us than the individual person. Rather than interacting with a call center, each patient speaks with the same care coordinator every month. This is tough to do and unique in the virtual care industry, but to us it is non-negotiable.

As an extension of your practice, our team goes the extra mile to:

  • Build trust-based relationships
  • Ensure that patient concerns are heard and addressed
  • Escalate the types of issues you request
  • Follow your prescribed protocols
  • Establish continuity of care

Integrate With Your Existing EMR Workflow

Our workflows integrate seamlessly with your EMR software. That means no new technologies or processes to frustrate your staff. Care and treatment plans are accessible 24/7 via your EMR.

Third-party Services Provider ”

HealthXL has provided CCM services to our physician client base since shortly after the launch of CPT 99490 in 2015. They are knowledgeable, dependable and innovative, delivering remote patient care that creates both clinical and financial value.

Primary Care Practice in Florida ”

Our practice has relied on HealthXL to deliver a flexible CCM and RPM solution that allows us to truly partner in delivering what we believe is best for our patient population. They are unique in their flexibility which gives us confidence in them supporting us during these ever-changing and complex times.

Primary Care Practice in Michigan ”

HealthXL made getting a CCM and RPM program started very simple for our practice. One aspect I particularly appreciated was their thorough insurance verification process. Before enrolling any patient, HealthXL conducted detailed checks to confirm active insurance coverage and flagged any high-deductible or high-copay plans. This attention to detail helped set patient expectations and avoid potential billing issues down the line.

Multi-Location Cardiologist ”

From the outset, HealthXL's approach was professional and efficient. Their enrollment team demonstrated extensive experience with our EHR system, which proved invaluable in identifying patients who would benefit most from these services. They ran detailed reports based on diagnosis codes, allowing us to target patients who needed the most support.

Primary Care Office Pennsylvania ”

As a primary care practice, we were initially excited about implementing an in-house Chronic Care Management (CCM) program. However, we quickly found ourselves overwhelmed. Recognizing that we needed help, we partnered with HealthXL to manage our CCM program. HealthXL's team seamlessly took over servicing our currently enrolled patients, increased our participation rates, and expertly handle the monthly service, providing care that has improved our patients' health outcomes.